Frequently Asked Questions
Before you book
- How do I make a booking on your website?
To book an airport transfer, please use our booking form displayed on the “Find A Transfer” page or on other pages on our website. It provides a selection of desired date and time of the ride, pick-up location, destination, number of passengers, returns or one-way ride. Booking with us is as easy as 3 minutes of your time.
You can also book a transfer by e-mail or phone. You can find our contact details on our “Contact” page.
- What information do I need in order to book?
In order to book an airport transfer, you will need to provide us with the following information: one of the passengers’ names and surname, contacts (e-mail and phone number), pick-up location, destination.
While booking, you can also specify additional information about your ride. For transfers from/to the airport, please indicate the flight number! This will give us the opportunity to send the car on time despite traveling delays beyond your control. Additionally, the flight number will help us calculate the precise time of your ride. We will assist you in correcting it, if necessary.
- I cannot find a route I want to book. What to do?
If you cannot find your pick-up location or destination in the booking form, contact us by phone or e-mail. We will organize a ride especially for you without an additional fee! Please check our “Contact” page in order to find our contact information.
- How do I pay for my transfer?
At the moment we are working without advance payment. You can pay the full cost to the driver.
- What about child seats?
We provide child seats for any age on previous notice. If you book a transfer via the online form, simply select the corresponding option in your order. When booking by phone or e-mail, do not forget to order child seats specifically!
- Do you accept the last minute order?
We do accept last minute orders via our online form. Please keep in mind though that you should account for the time delay of the car arrival which depends from the distance you be from our head office located close to the airport. If you feel uncomfortable with that, please give us a call or send us an e-mail in order to assist you the safest possible.
- How to check if you accepted my order?
After the online booking is sent, you will receive an “Order processing” e-mail that states we recieved your order. On a second step, you will recieve an “Order completed” e-mail which means that your order has been checked and corfirmed. From this point on you can rest assure that our car is coming to the ordered place at the ordered time.
In any case, check the accuracy of all details specified by you while booking. If you did not receive any e-mail, please contact us. All orders are both sent to our e-mail and backed up in the booking system. It’s most likely that your order will be found.
Before your departure
- My flight is late. What should I do?
Do not worry. We always track down the time of the flight arrival. The transfer car will be waiting for your arrival if the delay has occurred due to circumstances beyond your control. In the case of force majeure and the resulting delay for many hours, we will be thankful if you find a way to inform us. Please also notify us in case the flight number or any other important arrival details are changed.
- Where will I meet the driver when I arrive?
Our driver will meet you with a nameplate (with the name of our company “TaxiCabZante” written on it) at the place you have specified when ordering a transfer. At the airport, we generally meet our clients at the exit of the arrivals area. If you order a transfer from a hotel or other accommodation, our driver will be waiting for you in the hall. In case of moving from a cottage, he will walk to the porch or the drive. If you couldn’t meet the driver at the specified time, contact us by phone. We will always help you!
- What should I do if my flight is canceled?
Notify us by phone as soon as possible. We will try to postpone the transfer until the time or day of your arrival.
- My group size has changed, can I choose another vehicle?
In the case you want to add another vehicle because your group is bigger than before, please feel free to make an additional order.
In the case that your group is smaller than before, you can submit a request for a change of order before the ride. To do this, contact us by phone or via the feedback form. You must have all the order details on hand. We will undertake everything we can in order to help you. Order changing is considered accepted only after our written confirmation!
- Does my driver speak English?
All drivers of TaxiCabZante speak English and Greek. You will have no problems in communicating with your assigned driver.